A supposed moment of excitement for a female passenger after her flight from Manila to Singapore at Ninoy Aquino International Airport (NAIA) Terminal 3 turned into a story of nightmare and tension after her jewelry box that held her valuable things was lost inside the airport.
On June 28, 2025 (Monday), Kimberly Nakamura reported the loss of a small jewelry box from her luggage while at NAIA T3. The box contained several valuable and sentimental items, including two wedding rings, a diamond necklace, and a pair of earrings.
According to Nakamura’s social media post, they only realized the item was missing shortly after their flight to Singapore.
“My jewelry box containing our wedding rings, a diamond necklace, and earrings went missing at NAIA Terminal 3, after our flight from Manila to Singapore. We noticed it was missing when we arrived in Singapore.” Nakamura stated.
After contacting all possible places where they must have lost it — the jewelry box was initially presumed lost in the airport of NAIA Terminal 3 premises, prompting them to immediately alert airport authorities.
As they reached out to NAIA T3, staff claimed that they did not have the said item in their lost and found — devastated Nakamura sought help online and posted it to a Facebook group, “DIY Travel Philippines”. Following the said post — a credible witness, a CebuPac agent, said that she saw the jewelry box at the gate 104 table. Having this said, it was their main lead, and they immediately flew back to PH.
After reviewing the CCTV, Nakamura was flustered to know the devastating truth of what really happened to her lost items.
“Several airport staff from Cebu Pacific, Quickstar Security airline, and Jetstar found and passed around the jewelry box — yet no one turned it over to Lost & Found at NAIA T3. “ Nakamura stated
Between the days that the box was lost, over 10 different staff from AirAsia, Cebu Pacific, Jetstar, and Quickstar Security were seen handling and passing around the said jewelry box. Nakamura felt the extreme negligence that the airport staff committed.
“This marked the beginning of a series of mishandlings that led to the disappearance of both rings. From a simple lost and found case, it became theft.” Nakamura stated.
On July 8, 2025 — the jewelry box was finally recovered, but only the necklace and the earrings were still there, with no signs of the wedding rings. And one of the staff members confesses to bringing it to their home for personal use but claims that there were no wedding rings on the said box.
Distressed, Nakamura threatened to file charges against all of the staff involved if the items were still not recovered after 24 hours.
After 5 days, one of the security staff admitted to stealing her husband’s ring — later that day, she received an anonymous text from an unknown number stating that her wedding ring is hidden under a table at Gate 104.
Then after over 2 exhausting weeks, she finally recovered every lost item. Nakamura openly stated the stress and weariness of the effect of that problem. She felt very disappointed with the service that happened in the NAIA T3 — nonetheless she feels thankful and full of gratitude to everyone who helped and supported her at the time of the incident.
“Above all, praise be to God for bringing light into this messy situation. He used the right people at the right time to bring the truth forward. This journey was painful, but I was never alone — and for that, I give all glory back to Him.” Nakamura stated.