India-based payments platform Razorpay launched what it described as the world’s first AI agent studio built directly on payment infrastructure at its annual FTX 2026 event on March 12, 2026, deploying Anthropic’s Claude Agent Software Development Kit as the underlying technology layer. The launch extends Razorpay’s Southeast Asia expansion strategy, which already includes regulated payment operations in Malaysia and Singapore, and signals a broader industry shift toward autonomous AI agents managing commercial financial workflows.
Key Facts At A Glance
- Razorpay launched the Agent Studio and the Agentic Experience Platform at FTX 2026 in Bengaluru on March 12, 2026, both built using the Claude Agent SDK from Anthropic
- The Agent Studio is a B2B marketplace where merchants can deploy purpose-built AI agents to automate payment operations, including abandoned cart recovery, dispute response, subscription recovery, and cash flow forecasting
- The Agentic Experience Platform reduces merchant onboarding time from 30 to 45 minutes to approximately five minutes; payment integration can be completed in under 10 minutes
- Razorpay processes more than 1 billion transactions per quarter in India and serves over 10 million businesses on its platform
- The company holds a current valuation of US$9.2 billion as of June 2025 and has raised a total of US$742 million across 11 funding rounds
- Razorpay operates in Southeast Asia through Curlec by Razorpay in Malaysia, and launched a payment gateway in Singapore in March 2025
- Razorpay Curlec achieved tenfold growth in Malaysia following Razorpay’s acquisition of a majority stake in the company in 2022
- The Agent Studio integrates with Shopify, WhatsApp, Shiprocket, Slack, QuickBooks, and Tally, and is piloting agentic commerce capabilities with Zomato, Swiggy, PVR Inox, and Vodafone Idea
The Agent Studio And Its Core Functionality
Razorpay launched two AI-native products at its annual FTX’26 event: the Razorpay Agent Studio, a B2B agent marketplace and builder platform for payments and business banking, and the Razorpay Agentic Experience Platform, an AI-native layer designed to simplify onboarding, integration, and payment operations management. Both products are built using the Claude Agent SDK from Anthropic.
The Agent Studio functions as a marketplace from which businesses can deploy purpose-built AI agents to handle specific commerce challenges without manually integrating separate tools. Initial production-ready agents include the Abandoned Cart Conversion Agent, which converts abandoned checkouts into completed purchases through voice-led interactions; the Dispute Responder Agent, which responds to payment disputes with evidence-backed submissions; the Subscription Recovery Agent, which uses intelligent retry logic and voice technology developed with ElevenLabs; and the Cashflow Forecaster Agent, which predicts liquidity gaps before they occur.
The platform also includes a no-code agent builder that allows businesses to create custom agents by describing the desired task in plain language, without requiring engineering resources. This is intended to make autonomous payment operations accessible to small and mid-sized businesses that lack dedicated operations teams.
The Agentic Experience Platform
Alongside the Agent Studio, Razorpay introduced the Agentic Experience Platform, designed to replace traditional dashboards and form-based interactions with a conversational interface for managing payment operations. The platform introduces three capabilities.
Agentic Onboarding automates identity verification through government infrastructure, reducing merchant onboarding time from 30 to 45 minutes down to approximately five minutes. The Agentic Dashboard enables merchants to manage payment operations through natural language commands, including uploading a bank statement and requesting an instant reconciliation against Razorpay settlements. Agentic Integration allows merchants, partners, and developers to complete payment integration in under 10 minutes across AI coding environments including Claude Code and no-code platforms such as Replit.
The Anthropic Partnership
Razorpay chose to partner with Anthropic rather than build proprietary AI models, stating its preference for partnering with firms already solving a given problem well. Irina Ghose, Managing Director of Anthropic India, said the collaboration demonstrates how AI agents can address real commerce challenges, including recovering revenue, resolving disputes, and predicting cash flow, and described it as an example of what AI can accomplish when embedded into the operating fabric of a business.
Harshil Mathur, Co-founder and CEO of Razorpay, framed the launch as a response to a structural shift in what businesses require from their software stack. He stated at FTX 2026 that businesses no longer need just more software, but intelligence that can act, and that the Agent Studio enables companies to deploy agents that monitor revenue flows, resolve payment issues, and unlock insights across billions of transactions in real time.
Agentic Commerce And Southeast Asia Relevance
Beyond the Agent Studio, Razorpay is testing agentic commerce, where AI agents complete purchases end-to-end within a conversational interface inside existing consumer apps. The company is currently piloting this capability with Zomato, Swiggy, PVR Inox, and Vodafone Idea, enabling users to discover products, decide, and pay within a single conversation rather than navigating a traditional checkout flow.
The launch has direct implications for Razorpay’s Southeast Asia operations. The company entered Singapore in March 2025 with an Agentic-AI toolkit described as an SDK enabling AI agents to engage in payment transactions with human users. That expansion followed tenfold growth of its Malaysia operations through Curlec by Razorpay, which is regulated by Bank Negara Malaysia and is a member of PayNet, Malaysia’s national payments network. Razorpay Curlec has also integrated PayPal to help Malaysian SMEs accept cross-border payments, with the integration processing tens of thousands in gross merchandise value since its beta launch in 2025.
Scale And Market Context
India has over 10 million businesses on Razorpay, processing more than 1 billion transactions per quarter. The operational challenge for most of those merchants has never been moving money, as UPI, cards, and net banking infrastructure resolved that years ago. The persistent friction points are the workflows surrounding each transaction: recovering abandoned checkouts, contesting chargebacks, retrying failed subscriptions, and forecasting near-term liquidity. Razorpay’s Agent Studio is positioned as a structural response to that gap, with the broader ambition of becoming an operating layer for digital commerce rather than a backend payment processor.